76;HUMANOID ROBOTS IN RETAIL: WHETHER AND HOW DO CONSUMERS PERCEIVE DEEP AND SURFACE ACTING OF ROBOTS IN CUSTOMER ROBOT INTERACTIONS? 83;WHEN THE CREDIBILITY OF NEGATIVE ONLINE REVIEWS BLURS THE EFFECT OF POSITIVE REVIEWS AND ALTERS INTENTION TO STAY 55;The evolution of women’s image in perfume advertising 99;From industrial to experiential: munufactures visits as a vector of customer relations in swiss luxury watchmaking industry 27;Social cues provided by CtoC sellers on the platform: what effect on the intention to rent a service? 104;Studying the correlation between people ́s personality and artists ́ personality. An empirical study in the music industry 70;The colours of politics: a psycho-marketing study on the association between colours and political sides 28;Reply or not reply to a negative online customer review? Impacts of the temporality and personalization of the brand’s response 77;Perceptual drivers of private-label purchase: the case of non-buyers and occasional buyers 114;Digital-sector SMEs, the Eldorado of Generation Z? 97;The challenge in health prevention and interaction ritual: the case of #Movember2020 29;On what elements is the reputation of a commercial site built? 29;Awareness of online banking services: the case of French customers 15;For the Love of the Game: Moral Ambivalence and Justification Work in Consuming Violence 10;Brand Resonance Through Employees’Intrinsic Touch Point Engagement 115;Understanding the trend of subcultural dissemination and appropriation into mainstream marketing: When Luxury plays it Geek. 9;Customers’ Retention on Freemium Platforms – An Empirical Analysis of the Factors Influencing the Termination Rate 8;Understanding citizens’ motivations to use contact-tracing apps 65;Access-based Business Models in the Mexican Apparel Market Exploring Motivations and Key Differentiators of Female Entrepreneurs 11;The “Authenticity” in the Consumer Response to Brand Activism 116;Trends in Marketing Channels transformation in Italian SMEs 90;INDUSTRIAL FOODS AND GASTRONOMIC MEALS : SOCIAL REPRESENTATIONS AND PERCEPTION OF RISK 33;COMMERCIAL PERFORMANCE OF THE INTEGRATION OF STANDARDS IN OLIVE OIL AND AGRI-FOOD MARKETING 123;To practice sustainability marketing: An exploratory study about key points in the product and brand decision-making process 56;Brain responses to Tailored Nutritional Messages: A Neuroimaging Study 21;How parents handle the disposal of their children’s toys: an emotional and controlled process 105;The future of our common heritage: An anthropomorphic perspective on individuals’ reaction to the Notre-Dame cathedral fire 64;Marketing and Productivity: a Post-Pandemic Challenge 45;Co-creation in Higher Education: A comparison of Italian and US university students’ perception of learning modes 1;Qualitative data in the Big Data environment: dead or alive ? 16;PSYCHOLOGICAL DISTANCE SCALE: AN APPLICATION TOWARD COVID-19 66;Nano-bio-info-cognitive Convergence, Integrative Sciences and ‘Knowledge Marketing’: towards the ethical considerations of Artificial Intelligence 30;Youtube, the new source of information and food standards for young women 82;EFFECT OF THE REGISTRATION MODE IN SOCIAL AND SOLIDARITY BASED ECONOMY (ESS) ON CONSUMERS’ TRUST 119;HOW DID THE USER PERCEPTION OF HEALTHCARE SERVICES CHANGED DURING THE PANDEMIC? THE PATIENT EXPERIENCE OF HOSPITALIZATION IN TUSCANY REGION (ITALY) 117;Impact of mobility on the generational behavior of e-consumer: Luxury between tradition and modernity 118;SupportCy: A successful Social Responsiveness strategy of the Bank of Cyprus during Covid-19 22;Perceived benevolence and telework in confinement: an influence on psychosocial risks? 78;Influence of website color and typography on Internet users; reactions: An exploratory and experimental study of their interaction effects 109;Building a personal brand in the digital age: starred chefs' strategies on Instagram 34;Is Regional the New Organic? An Experiment on the Influence of Sustainability-Related Product Labels on the Sustainability Assessment of Grocery Stores in the German Food Retail Sector 110;Museum Social Media Communication and Program Service Revenues Evidence from Italy 26;Repeated incidental exposures to colors and their effects on preference development  111;Exploring the value delivered in virtual reality pre-experiences: a comparative analysis between destinations and accommodations 73;How is consumer time perception influenced by permanent urgency at work? 12;Celebrity endorsement weakening: when brand’s impact on fans goes beyond endorsers. 38;Choosing Differently: Influence of Choice Restriction on Repeated Choices of Chinese and Western Gen Z Consumers 86;The impact of trust on the attitude and behavioral intention of collaborative consumers 79;EXPLORING LOCAL E-COMMERCE SUPPORT: THE ROLE OF MOTIVES FOR, CONVENIENCE AND LOCAL IDENTITY 113;Storytelling and experiencescape in living industry tourism: An explorative study within long-lived firms 39;KNOWLEDGE AS A KEY CONSUMPTION FACTOR AND ITS IMPORTANCE IN THE COMMUNICATION STRATEGY. A CROSSCULTURAL ANALYSIS. 2;AI is Blamed More Than Humans When it Falters, But Less so When it Discriminates 98;BACKGROUND ON LUXURY BRANDS' PURCHASE INTENT 3;A preliminary study on the impact of face coding and eye-tracking tools in the automotive sector 40;Does the country-of-origin still have an impact on the consumer of luxury brands? A longitudinal international approach 91;Food ‘localness’: A systematic literature review 46;Sustainability in the luxury fashion industry – A study on how the integration of environmental sustainability into the luxury fashion world impacts the overall brand perception of consumers 124;Packaging as a tool for the communication of green strategies 35;Intertemporal Preferences and the Adoption Decision for Bluetooth Speakers 36;Eating behaviour change and food well-being improvement with a food app: A pilot study with vulnerable consumers 31;ONLINE EMOTIONAL CONTAGION AND ENGAGEMENT IN RESPONSE TO A TRANSGRESSIVE MESSAGE: THE CASE OF "VIVA LA VULVA" BY NANA 31;Transgression to the test of the customer relationship : friend or enemy? 41;The Cultural Factors in Global Account Management [Case of Indian Buyers and German Suppliers] 103;Disentangling Value-in-Use for e-services – a regulatory mode theory perspective 47;From CSR to macro-societal responsibility Global warming and the re emergence of infectious diseases - a global public health issue 87;Assessment of alliance-wide rewards experience of alliance-wide loyalty programmes offered by alliance carriers. 112;The relationship to time, a new variable for segmenting expectations in the world of luxury tourism. 37;WHAT ABOUT MEAT WITHOUT MEAT? THE EXPLORATION OF THE PULL AND PUSH FACTORS FOR TUNISIANS CONCERNING THE CONSUMPTION OF CULTURED MEAT 67;What Do We Know About the Area of Voice Marketing and Where Are the Gaps? 100;CONCEPTUALIZING THE MEDIA OF ARTIFICATION: A CONTRIBUTION TO THE THEORY OF ARTIFICATION OF LUXURY BRANDS 18;Customer Education: Theory and Organizational Challenges of Implementation 19;Family identity: an essential lens to understand family consumption 96;Old habit is strong: consumer responses to CSR, country-of-origin, and production process and the moderating effect of habituation 48;Advances in sustainability marketing: a systematic literature review 57;The perception of the Western Brand in a Maghrebian and Muslim context : The specific case of ready-to-wear in Morocco 92;Experiencing food by visiting its production site 63;Marketing strategies and inclusion of children with a disability: empirical evidence for new models of social sustainability 17;Does consumer xenocentrism have a “dark side”? Its impact on compulsive buying and brand addition 42;Measuring Consumers’ Acceptance in Food Labels: a Cross-Country Investigation on Usefulness, Ease of Use and Trust 125;The problems of the handicraft sector in Tunisia and the solutions to establish its resilience in response to successive crises 84;Who is to blame? The Attribution of Negative Touchpoints and its Impact on Overall Customer Satisfaction 120;CONSUMERS’ CRITERIA TO SELECT FOOD RETAILERS REVISITED IN THE CURRENT ENVIRONMENT. 58;Personalized online advertising: The impact on the perception of advertising's intrusion among teenagers? 101;Better understand the relationship between self-EXPansion and self-EXTension: an application to connected health 23;NFT – Non-Fungible Tokens how react the consumers? An exploratory analysis for a future integrated acceptance model 24;Interpreting savings as consumer behaviors: do identity and emotional factors help explain savings intentions? 93; Coffee Culture Perceptions: A qualitative research study among the students of the University of Nicosia 88;Complex and New Market Challenges call for Sophisticated Job Specifications in Key Account Management [Qualitative Case Study] 49;Becoming a tree when I will be dead? Why not!An explorative research on Generation Z and innovative green death practices 68;Give me 5! Designing value proposition templates 4;Customers’ Privacy and Personalization: in the age of GDPR, what is the appropriate trade-off for ethical marketing decision-making? 71;Enhancing knowledge (and competitiveness) of the wine sector through 69;Smart Cities: Facts, Fictions and Strategic Choices 126;The Industry 4.0, the Corporate Social Responsibility and the Impacts of Brand in the Digital Transformation 5;OBTAINING CONSENT: CONTRIBUTIONS OF THE CONSENT CASE TO DATA SHARING IN SMART CITIES 6;CONSUMER AS MORAL AGENT IN HUMAN-ROBOT INTERACTIONS The role of anthropomorphism 25;Satisfaction survey and emotional triggering 50;Sustainable Development, Attractivess And Competitiveness Of Local Territorial Systems: A Strategic Approach 121;Family doctor, a key influencer in the massive Covid-19 vaccination strategy 43;Unpacking the design of cross-border communication through digital channels: standardization vs. adaptation approaches 32;Social media marketing practices and consumer reactions:a content analysis on Facebook brand pages 74;CRM : intérêt et mise en œuvre dans le secteur automobile 54;Possibilities of Using the Internet of Things in Marketing Communication to Shape Sustainable Food Consumption Attitudes 59;The management of sport sponsorship portfolios by Swiss luxury watch brands 20;NEUROMARKETING: ETHICAL DILEMMA AND CONSUMERS’ PERCEPTION 122;WHAT IF RESOURCES WERE IN COMPETITION? THE CONSUMER'S RESISTANCE TO INTEGRATE RESOURCES ACCORDING TO S-D LOGIC 107;BASIC PSYCHOLOGICAL NEEDS OF SDT: A MEDIATOR BETWEEN CUSTOMER CONTROL AND EMPLOYEE BEHAVIOURS. A NOVEL STUDY ON BANK EMPLOYEES 81;Lessons Learned from Integrated Marketing Communications: An Integrated Relationship Marketing Approach 94;INTRA AND EXTRA COMMUNITY INFLUENCES: A SOCIAL IDENTITY APPROACH TO VEG*N BEHAVIORS. 127;Proactive Corporate Sustainability via Social Innovation – a Case Study of Hennes & Mauritz’ Grand Challenge in Bangladesh 51;Is high fashion sustainable and does it matter? An analysis of consumers’ implicit cognitions and deep motives. 60;Bigger is more: ingredient size bias perception on product evaluation 44;Does customers’ need for recognition support customer feedback intentions? A cross-cultural perspective 128;Anasynthesis approach for systemic modeling in marketing:Structural and epistemological contribution 95;The Attractiveness of Vegetarian Products to Men and Women. The Role of Gender and Type of Experience. 276;Neuromarketing : a meta_synthesis 72;Profiling Vulnerable Consumers 7;CEOS’ PERSONALITY TRAITS EFFECT ON R&D AND ADVERTISING SPENDING 102;Application of Network Theory for Explanation of Power Struggles between the Inpatient and Outpatient Sectors in German Healthcare 108;Why is a sports fan a fan? Analysis of the sports spectacle as a consumer object through the motivations of the fan 53;Nudging consumers toward sustainable services? 13;Brand Activism Strategy and its transformative character in the automotive industry 61;INCREASING THE EFFECTIVENESS OF A COMMUNICATION TO DESTIGMATIZE MENTAL ILLNESS USING A STORYTELLING FORM AND AN INFLUENCER? 85;Intensified digitization and human Buyer-Seller relationships: a strategic dimension for manufacturers and distributors sales leaders 14;Reasons for ignoring country-of-origin (COO) by consumers of durable goods 80;The dilemma of playing it interactive: a cool but intrusive trend 62; Do front-of-pack variations attract attention? An eye tracking study 75;A STUDY ON FACTORS INFLUENCING ONLINE SHOPPING BEHAVIOR OF CONSUMERS IN TUNISIA 52;Understanding Consumers’ attitudes toward sustainable Fashion : Determination of Key factors of Purchase intentions : Application on Z Generation ;